Office Supervisor - Pulmonary

About the role

Provides day-to-day oversight of office operations and staff. Acts as the point person for all requests, researches information, and prepares reports and presentations. Ensures patient and employee satisfaction by resolving or directing issues appropriately.

Responsibilities

• Manage, hire, and retain office staff, including training, coaching, and development to ensure performance meets procedure and STAR standards.
• Coordinate and monitor workflow, measuring results against standards and making necessary adjustments.
• Ensure smooth day-to-day operation of administrative offices, including organizing operations, preparing payroll, correspondence, and supply requisitions.
• Troubleshoot problems and resolve issues.
• Coordinate department events and administratively support special projects.
• Review Patient Satisfaction results and take action to improve outcomes.
• Participate in leadership rounding and act as a liaison between office personnel, Virtua, and external parties to ensure an outstanding patient experience.
• Manage and involve teams in employee engagement initiatives.
• Organize and schedule meetings, appointments, and calendars.
• Handle customer inquiries and complaints.
• Manage internal staff relations.
• Maintain a safe and secure working environment through daily rounding.
• Assign and monitor clerical and administrative responsibilities for front desk staff.
• Provide orientation and training to new employees.

Requirements

• 3–5 years of secretarial or administrative experience required.
• Supervisory experience preferred.
• Proficiency in computer applications (Excel, Word, PowerPoint, Outlook, Internet).
• Excellent communication skills (verbal, written, listening) to interact with employees at all levels and external clientele.
• Advanced organizational skills with the ability to work proactively amid changing priorities.
• Working knowledge of organization policies and procedures or the ability to quickly learn them.

Qualifications

• High school diploma required.
• Associate degree preferred.

Pay

$27.01 - $41.99 hourly

Benefits

• Comprehensive benefits package for full-time and part-time colleagues, including medical, prescription, dental, and vision insurance.
• Health and dependent care flexible spending accounts.
• 403(b) retirement plan (401(k) subject to collective bargaining agreement).
• Paid time off and paid sick leave as provided under state and local laws.
• Short-term disability and optional long-term disability.
• Colleague and dependent life insurance, as well as supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program with free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.