Office Supervisor

About the role

Manages clinical scheduling and administrative aspects of the department. Provides high level administrative support.

Core Duties and Responsibilities

• Assigns work and prioritizes tasks of all support /office staff to ensure the best customer service.
• Supervises office staff by maintaining Kronos, monitoring educational needs, and reviewing performance as needed.
• Provides direction to scheduling staff.
• Acts as primary point of contact for all departments.
• Directs work of office staff to ensure accurate, complete, and appropriate delivery of messages.
• Provides training to administrative staff.
• Manages daily, monthly, and yearly schedule.
• Directs and coordinates all meetings and special events for the department.
• Prepares slides, agendas, and meeting minutes with high level of confidentiality.
• Ensures budget is within guidelines and provides all reconciliations in a timely manner.
• Serves as liaison for clinical staff, residents, fellows, and faculty for inpatient consult service.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolutions.
• Efficiently coordinates resolution of problems with other departments as monitored by manager or director.

Physical Requirements

Capable of prolonged periods of sitting, standing, and walking.

Working Environment

Standard office environment.