Office Supervisor

About the role

At Gentle Dental, we believe exceptional patient care starts with exceptional teams. We are seeking an experienced and motivated Office Supervisor who is passionate about patient care, team leadership, and creating a positive, supportive experience for both patients and staff. In this role, you will support the day-to-day clinical and administrative operations of the practice while partnering closely with providers and office leadership to deliver high-quality, comprehensive dental care. The Office Supervisor plays a key role in fostering a collaborative, efficient, and patient-focused environment that supports both operational success and an outstanding patient experience. With a culture rooted in innovation and a wellness-focused approach to dentistry, Gentle Dental is committed to improving the overall health and confidence of the communities we serve. Our teams play an essential role in building lasting patient relationships through education, compassion, teamwork, and exceptional care.

At Gentle Dental, we invest in our people and create opportunities for career growth, development, and long-term success. Our teams are supported by a collaborative culture that values innovation, service excellence, and patient-centered care. We believe in supporting our employees both professionally and personally while creating an environment where team members feel valued, respected, and empowered to make a difference. Reporting Relationship: Reports to the Practice Manager. Office Location: Gentle Dental Salmon Creek, 800 NE Tenney Road Suite B201, Salmon Creek, WA 98685, USA.

Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone
• Assist with training and onboarding new front office team members on office processes and expectations
• Help maintain accurate patient records, scheduling, and insurance information
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service
• Assist in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment
• Help ensure compliance with company policies, HIPAA regulations, and office procedures

Requirements

• Minimum of 2 years