Office Specialist - Well-Being Center

About the role

Office Specialists at the Well‑Being Center support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well‑Being. Primary responsibilities include answering the Well‑Being Connection and incoming emails; providing associates, providers, and leaders with appropriate well‑being resource information; connecting callers who are in distress with a clinician; and registering, scheduling and checking in appointments for Well‑Being Center services. The role also provides administrative assistance to the department, handles patient registration—including data entry of patient information and insurance verification—answers telephone calls, directs calls appropriately, and greets customers and patients.

Responsibilities

• Answer the Well‑Being Connection and incoming emails
• Provide associates, providers, and leaders with appropriate well‑being resource information
• Connect callers in distress with a clinician
• Register, schedule, and check‑in appointments for Well‑Being Center services
• Provide administrative assistance to department operations
• Perform patient registration, including data entry of patient information and insurance verification
• Answer telephone calls and direct them appropriately
• Greet customers and patients
• Confirm patient demographic information
• Verify insurance
• Provide great customer service
• Collect co‑pays
• Educate patients on insurance and billing

Minimum Qualifications

• High School diploma or GED (required)

Skills

• Demonstrated customer service and telephone skills
• Proficiency with basic word processing and spreadsheet software
• Knowledge of insurance, registration or billing processes and medical terminology
• 1–2 years of secretarial experience in health care or a medical office

Schedule

• Evening shift
• 40 hours per week