Health Office Specialist

Position Description

The City of Waco seeks a Health Office Specialist to perform basic office clerical and administrative support functions for Public Health staff and provide customer services to the general public.

Essential Functions

• Performs basic clerical and administrative duties in accordance with Department procedures and City policy, including data entry, record keeping, basic accounting, preparing and processing documents and maintaining files.
• Makes and distributes copies; processes mail, documents, correspondence, invoices and other materials.
• Provides customer service, information and assistance to visitors and others having business with the City; responds to requests for information within the scope of authority; assists customers with requests, applications, government forms and other documents.
• Updates and maintains a variety of electronic and paper files, records, reports, and documents; processes forms, records, and files; queries system databases as requested by authorized persons.
• Answers incoming telephone calls and directs the caller to the correct person or work group or takes and relays messages as appropriate; coordinates and schedules meetings and appointments as requested; cross trains in other office support duties as needed.
• Maintains inventory of office supplies.
• Sends information to and from other City departments, agencies and jurisdictions.
• Collects payments, makes daily deposits, and administers petty cash fund with adherence to cash handling policies and procedures.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a city vehicle to travel to clinics, community sites, outreach locations, and partner agencies to provide administrative support for PHD operations and client services.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff, maintains confidentiality of work-related issues and City information
• Lives the City of Waco Values.

Required Minimum Qualifications

• H.S. Diploma or GED and 1 year customer service and computer experience
• Valid Texas Driver’s License
• 1 year of cash handling experience