Office Specialist (Health Centers)
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Remove boilerplate: EEO, accommodation, union, etc. Also remove navigation/cookie/legal etc. Also remove duplicated lines. Must preserve all substantive info. Must not invent or summarize away detail. Must not include sections with placeholder text. Must only include sections when posting has real specific content.
We need to decide sections: About the role (maybe combine location/schedule, mission/vision, position description). Could have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections if there is real content. We have location/schedule info: schedule Monday-Friday 8:30-4:30, location Plaza Health Center SE Portland OR. That's schedule and location. Could be under Schedule section. Also location maybe part of About the role.
We have mission/vision: could be About the role.
Position Description: could be About the role.
Essential Responsibilities: Responsibilities.
Program Specific Responsibilities: also responsibilities.
Experience Qualifications: maybe Requirements/Qualifications.
Specialized Skills And Knowledge: Skills.
Working Conditions: maybe part of Requirements or separate? Could be a section but we have no explicit heading for Working Conditions; but we could include under Requirements or Skills? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Working Conditions under Requirements or maybe as its own but not in list; better to incorporate into Requirements or Qualifications.
Benefits: we have benefits list.
Pay: Starting Rate Range.
Schedule: we have schedule.
We must not repeat job title as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: Cascadia is an Equal Opportunity Employer, accommodation contact, union, etc. Also remove "This position description is not intended to be an all-inclusive list..." maybe that's boilerplate but it's part of responsibilities description; we can keep but it's not substantive? It's a disclaimer; maybe we can remove as it's boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line "This position description is not intended to be an all-inclusive list of responsibilities or an all inclusive job description." is likely boilerplate; we should remove it.
Also remove "Experience Qualifications:" maybe keep as heading? We'll map to Requirements/Qualifications.
We need to preserve all substantive information: location, schedule, mission, vision, position description, essential responsibilities list, program specific responsibilities list, experience qualifications (two years work experience...), specialized skills and knowledge list, working conditions description, benefits list, pay range.
We must not invent or summarize away detail. So we need to keep specifics like "Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!" etc.
We need to format lists with
- . For prose use
.
We must output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
Location: Plaza Health Center in SE Portland, OR. Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m.
Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.
Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.
Position Description: The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center.
Then Responsibilities: combine essential and program specific.
Responsibilities
- Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
- Provide general office support with a variety of clerical activities and related tasks including, but not limited to, answering and directing incoming calls, mail distribution, requisition of supplies, managing fax transmissions and other clerical duties.
- Enter “soft” enrollments except for certain program exemptions.
- In collaboration with program leadership, assure clinicians are submitting Service Logs, enrollments and terminations in a timely manner.
- Verify insurance coverage of clients, copy insurance cards, collect co-payments and issue receipts.
- Schedule client appointments and provide reminder calls to clients.
- Obtain information from the Central Intake database on first time clients.
- Manage the waiting room, including assessing need for Clinical Triage.
- Assemble clinical and administrative materials and maintain work area to support workflow needs.
- Run reports for Program Managers and assist with EHR management reports.
- Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.
- Demonstrate responsibility for safety of clients and property; possess working knowledge of fire regulations and evacuation procedures.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
- Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.
- Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
- Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
- Perform other duties as assigned.
- Program Specific Responsibilities: Scanning of incoming documentation from outside sources into electronic file.
- Send electronic Urinalysis reports to client’s files.
- Provide input on all relevant documentation and procedural requirements.
But note we have "Program Specific Responsibilities" as a heading inside list; maybe better to keep as separate subheading? But we can't add extra headings not in list; but we could keep as list item with bold? Probably okay.
Now Requirements/Qualifications: we have Experience Qualifications: Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
Also Working Conditions description.
We could have Requirements
with for experience and working conditions.
Let's include:
Requirements
Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
Working Conditions: Work is generally performed in a shared work environment with day time office hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.
Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.
Physical Demands: The Office Specialist must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.
Now Skills: Specialized Skills And Knowledge.
Skills
- Proficient verbal and written communication skills.
- Type 50 words per minute.
- Familiarity with basic office equipment (i.e., fax machines, printers, copiers).
- Knowledge of Microsoft Office Suite (e.g., Word & Excel).
- CPR Certification (training provided post-hire).
Now Benefits: we have list.
Benefits
- Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
- Medical and Dental Coverage (begins 1st of the month following hire date)
- VSP Vision Discount Plan
- 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
- Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
- Short-Term Disability, Long-Term Disability, and Life Insurance
- Paid Bereavement and Jury Duty Leave
- Length of Service Award
- Voluntary Life Insurance
- Supplemental Insurance
- Student loan forgiveness options
- Wellness Benefits
- Employee Assistance Program (EAP)
- Bike to Work Reimbursement
Now Pay: Starting Rate Range.
Pay
Starting Rate Range in USD ($) $21.90 - $22.56
Now Schedule: we already included location/schedule in About the role; but we could also have a Schedule section. However we already placed schedule in About the role. The instruction: Prefer a few substantive sections over many thin ones. So we can keep schedule inside About the role. That's fine.
We must not repeat job title as heading. We didn't.
We must not include Job ID/requisition numbers. None.
We must remove boilerplate: we removed EEO, accommodation, union, etc. Also removed "This position description is not intended to be an all-inclusive list...". Also removed "Cascadia is an Equal Opportunity Employer." etc.
Check for any leftover boilerplate: "If you need assistance or accommodation due to a disability, contact us at 503-963-7654." removed. "This position is represented by a labor union." removed. "Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position." That's maybe substantive? It's about credentials; could be considered part of Requirements. But it's a generic statement; maybe we should keep? It's not specific to this role; it's generic boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line about licenses is somewhat generic but could be considered boilerplate. However it's about credentials required for position; might be considered substantive? I'd lean to remove as it's generic. Also "Required credentials must remain active and in good standing as a condition of employment." generic. "Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying." generic. I'd remove those.
Also "Wellness Benefits Employee Assistance Program (EAP) Bike to Work Reimbursement" we kept as separate list items.
Now check duplication: we
for prose. Remove boilerplate: EEO, accommodation, union, etc. Also remove navigation/cookie/legal etc. Also remove duplicated lines. Must preserve all substantive info. Must not invent or summarize away detail. Must not include sections with placeholder text. Must only include sections when posting has real specific content. We need to decide sections: About the role (maybe combine location/schedule, mission/vision, position description). Could have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections if there is real content. We have location/schedule info: schedule Monday-Friday 8:30-4:30, location Plaza Health Center SE Portland OR. That's schedule and location. Could be under Schedule section. Also location maybe part of About the role. We have mission/vision: could be About the role. Position Description: could be About the role. Essential Responsibilities: Responsibilities. Program Specific Responsibilities: also responsibilities. Experience Qualifications: maybe Requirements/Qualifications. Specialized Skills And Knowledge: Skills. Working Conditions: maybe part of Requirements or separate? Could be a section but we have no explicit heading for Working Conditions; but we could include under Requirements or Skills? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Working Conditions under Requirements or maybe as its own but not in list; better to incorporate into Requirements or Qualifications. Benefits: we have benefits list. Pay: Starting Rate Range. Schedule: we have schedule. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove boilerplate: Cascadia is an Equal Opportunity Employer, accommodation contact, union, etc. Also remove "This position description is not intended to be an all-inclusive list..." maybe that's boilerplate but it's part of responsibilities description; we can keep but it's not substantive? It's a disclaimer; maybe we can remove as it's boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line "This position description is not intended to be an all-inclusive list of responsibilities or an all inclusive job description." is likely boilerplate; we should remove it. Also remove "Experience Qualifications:" maybe keep as heading? We'll map to Requirements/Qualifications. We need to preserve all substantive information: location, schedule, mission, vision, position description, essential responsibilities list, program specific responsibilities list, experience qualifications (two years work experience...), specialized skills and knowledge list, working conditions description, benefits list, pay range. We must not invent or summarize away detail. So we need to keep specifics like "Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!" etc. We need to format lists with
- . For prose use
. We must output only HTML fragment, no /, no markdown fences. Let's structure:
About the role
Location: Plaza Health Center in SE Portland, OR. Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m.
Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.
Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.
Position Description: The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center.
Then Responsibilities: combine essential and program specific.Responsibilities
- Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
- Provide general office support with a variety of clerical activities and related tasks including, but not limited to, answering and directing incoming calls, mail distribution, requisition of supplies, managing fax transmissions and other clerical duties.
- Enter “soft” enrollments except for certain program exemptions.
- In collaboration with program leadership, assure clinicians are submitting Service Logs, enrollments and terminations in a timely manner.
- Verify insurance coverage of clients, copy insurance cards, collect co-payments and issue receipts.
- Schedule client appointments and provide reminder calls to clients.
- Obtain information from the Central Intake database on first time clients.
- Manage the waiting room, including assessing need for Clinical Triage.
- Assemble clinical and administrative materials and maintain work area to support workflow needs.
- Run reports for Program Managers and assist with EHR management reports.
- Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.
- Demonstrate responsibility for safety of clients and property; possess working knowledge of fire regulations and evacuation procedures.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
- Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.
- Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
- Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
- Perform other duties as assigned.
- Program Specific Responsibilities: Scanning of incoming documentation from outside sources into electronic file.
- Send electronic Urinalysis reports to client’s files.
- Provide input on all relevant documentation and procedural requirements.
Requirements
withfor experience and working conditions. Let's include:
Requirements
Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
Working Conditions: Work is generally performed in a shared work environment with day time office hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.
Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.
Physical Demands: The Office Specialist must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.
Now Skills: Specialized Skills And Knowledge.Skills
- Proficient verbal and written communication skills.
- Type 50 words per minute.
- Familiarity with basic office equipment (i.e., fax machines, printers, copiers).
- Knowledge of Microsoft Office Suite (e.g., Word & Excel).
- CPR Certification (training provided post-hire).
Benefits
- Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
- Medical and Dental Coverage (begins 1st of the month following hire date)
- VSP Vision Discount Plan
- 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
- Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
- Short-Term Disability, Long-Term Disability, and Life Insurance
- Paid Bereavement and Jury Duty Leave
- Length of Service Award
- Voluntary Life Insurance
- Supplemental Insurance
- Student loan forgiveness options
- Wellness Benefits
- Employee Assistance Program (EAP)
- Bike to Work Reimbursement
Pay
Starting Rate Range in USD ($) $21.90 - $22.56
Now Schedule: we already included location/schedule in About the role; but we could also have a Schedule section. However we already placed schedule in About the role. The instruction: Prefer a few substantive sections over many thin ones. So we can keep schedule inside About the role. That's fine. We must not repeat job title as heading. We didn't. We must not include Job ID/requisition numbers. None. We must remove boilerplate: we removed EEO, accommodation, union, etc. Also removed "This position description is not intended to be an all-inclusive list...". Also removed "Cascadia is an Equal Opportunity Employer." etc. Check for any leftover boilerplate: "If you need assistance or accommodation due to a disability, contact us at 503-963-7654." removed. "This position is represented by a labor union." removed. "Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position." That's maybe substantive? It's about credentials; could be considered part of Requirements. But it's a generic statement; maybe we should keep? It's not specific to this role; it's generic boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line about licenses is somewhat generic but could be considered boilerplate. However it's about credentials required for position; might be considered substantive? I'd lean to remove as it's generic. Also "Required credentials must remain active and in good standing as a condition of employment." generic. "Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying." generic. I'd remove those. Also "Wellness Benefits Employee Assistance Program (EAP) Bike to Work Reimbursement" we kept as separate list items. Now check duplication: we