Office Specialist - Public Health

Hiring Agency: Health & Human Services - Agency 25
Location: Lincoln, NE
Hiring Rate: $17.642

About the role

Join the Department of Health and Human Services – Make an Impact, Gain Experience, and Grow Your Career with the State of Nebraska! The State of Nebraska is seeking an enthusiastic and dedicated Office Specialist to join the Vital Records Team within the Division of Public Health. This is an excellent opportunity to gain valuable administrative experience and advance your career while making a meaningful impact on the health and well-being of Nebraskans.

As an Office Specialist, you will play a vital role in supporting the team by handling phone inquiries, organizing documents, and assisting with certification-related activities in a dynamic and collaborative work environment.

Responsibilities

• Answer and route phone calls to the appropriate person or department
• Perform accurate and timely data entry
• Manage incoming and outgoing mail, including overnight deliveries
• Process and organize returned mail; contact customers as needed via phone or email
• Assist in the issuance of vital records, such as birth, death, marriage, and dissolution certificates
• Learn and follow relevant policies and procedures

Requirements

Minimum Qualifications:

• Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
• OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications:

• In-person customer service experience in a public-facing or fast-paced environment.
• Office experience in public service, including data entry, database use, and handling confidential information.

Skills

• A strong understanding of clerical and secretarial tasks, including recordkeeping, database management, and report preparation.
• Knowledge of customer service practices and relevant policies and procedures.
• Proficiency in grammar, punctuation, and composition for business communications.
• Skill in using word processing and data management software.
• Ability to effectively communicate both in writing and verbally.

Benefits

• 156% State-Matched Retirement Plan
• 13 Paid Holidays + Generous Leave
• Tuition Reimbursement
• 79% Employer-Paid Health Insurance
• Dental, Vision & Life Insurance
• Public Service Loan Forgiveness (PSLF) Eligibility
• Ongoing Career Growth Opportunities

Benefit eligibility may vary by position, agency, and employment status. For more information on benefits, visit the State of Nebraska benefits page.

Pay

$17.642 per hour