ADMINISTRATIVE SPECIALIST - PUBLIC HEALTH

Job Summary

The Administrative Specialist serves as the administrative engine of Mesa County Public Health, supporting Clinical Services, Home Visitation, Environmental Health, Vital Records, and General Operations. Key responsibilities include providing customer service, managing scheduling, processing referrals, conducting client surveys, data management, technical support, outreach, administrative support, and coordinating meetings.

Essential Job Functions

• Provide customer service to patients and clients, creating a professional and warm environment.
• Manage scheduling, process referrals (including eligibility screening), and conduct client surveys.
• Provide clinical services interpretation and translation, if applicable.
• Manage Electronic Health Record (EHR) and client data entry, ensuring compliance; generate reports, and analyze electronic data.
• Provide technical support and training on digital platforms.
• Manage secure Release of Information (ROI) and maintain physical and digital program filing systems.
• Assist client recruitment efforts, including phone and marketing outreach with the MCPH communication team.
• Create and update mailing lists, contact information, and other community resource listings.
• Participate in general community outreach activities (i.e., assembling marketing packets, and delivering brochures to referral agencies).
• Perform clinical billing functions, including insurance verification, collecting patient co-pays.
• Accept and process payments for various programs.
• Coordinate and improve daily office operations, manage inventory, ordering of materials, and develop document templates.
• Cookordinate program meetings and conferences (logistics, preparation, tracking), and maintain staff records (licensure, training, equipment).
• If assigned to Vital Records, issue birth and death certificates and process payments.
• If bilingual, provide translation, interpretation as dictated by programs, and general agency support for Spanish-speaking clients.

Non-Essential Job Functions

• Participate in emergency planning and response activities.
• Participate in agency-wide activities that may include strategic planning, quality improvement, and/or staff development, as appropriate.
• Complete necessary training through FEMA, including Incident Command Structure (ICS) courses.

Minimum Qualifications Required

• High school diploma or GED.
• Bilingual desired - interpreter duties, if applicable (will increase compensation).
• At least 3 years experience in customer service, office administrative support, communications, public health, or health care.
• Advanced knowledge and use of Microsoft Office applications including Word, Excel, and PowerPoint.
• Advanced knowledge and use of Google Applications including Gmail and Drive.

Physical Requirements and Working Environment

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds. Work is generally confined to a standard office environment. May be exposed to communicable diseases and infections.

Equal Pay For Equal Work Act

The following items can be used as determining factors in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.

Benefits

In compliance with the Equal Pay for Equal Work Act, the following items can be used as determining factors in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.