Office Specialist - Nebraska Abuse & Neglect Hotline

About the role

The State of Nebraska's Department of Health and Human Services, Division of Child and Family Services is seeking a detail-oriented and dependable Office Specialist to join their team supporting the NE Abuse and Neglect Hotline for children and vulnerable adults.

Responsibilities

• Handling and processing reports of abuse and neglect from multiple sources: fax, email, eFax, U.S. mail, internal systems, and websites
• Conducting data searches and reviewing information from NFOCUS, DMV, Central Registry, CPS, APS, Probation, and Criminal Background Check systems
• Assessing reports to identify those requiring immediate attention from Child and Family Services (CFS) Specialists
• Performing clerical and paraprofessional tasks while maintaining high confidentiality standards
• Supporting new staff onboarding and training, including scheduling shadowing opportunities and explaining office procedures

Requirements / Qualifications

• Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; data search-engines or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
• Preferred Qualifications: Experience using the NFOCUS system: This is critical for conducting data searches and reviewing case-related information efficiently and accurately. Knowledge of systems such as Central Registry, Criminal Background Check, CPS, APS, Probation, and DMV databases: These systems are frequently used in handling sensitive reports and verifying information. Demonstrated ability to handle high volumes of sensitive documentation with strong attention to detail: Essential for processing reports, maintaining accuracy, and ensuring confidentiality in a high-stakes environment.

Skills & Abilities

• Strong computer skills, including Microsoft Word, email, and online databases
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and accuracy in sensitive situations
• Comfortable interacting with diverse individuals in a professional setting
• Detail-oriented with the ability to proofread and manage documentation efficiently
• Familiarity with record-keeping practices, data entry, and administrative reporting

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

Pay

Hiring Rate: $17.642

Schedule

Hours: Monday – Friday, 1:30 PM - 10:00 PM with one alternating weekend day per month