Office Specialist - Immunizations - Bilingual in Spanish and English Required - Health Department

About the role

Provides customer service and immunization program support. Serves as the initial contact for customers, both in person and over the phone for Immunization-related information.

Minimum Qualifications

• One (1) year of closely related experience directly related to these duties.
• Must be bilingual in English and Spanish, and requires reading, writing, and speaking both English and Spanish fluently without the use of a translation app or program.
• Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
• Due to the nature of this role, proof of vaccination may be required.

Essential Functions

• Answers phone calls and greets visitors; relays calls and messages to the appropriate person.
• Performs customer service functions; provides assistance regarding department/division services and information.
• Maintains office coverage during all business hours.
• Assists with scheduling meetings and functions including meeting preparation, correspondence, material distribution, client registration, and client appointment reminders.
• Records meeting minutes.
• Processes and issues monetary vouchers, certificates, and/or permits according to policy and procedures.
• Records transactions and issues receipts; forwards revenues and reconciles transactions according to policy and procedures.
• Provides general office support to the Division.
• Establishes and maintains accurate agency filing systems including purging and destroying/archiving confidential or obsolete documents according to policies and procedures.
• Receives incoming deliveries and documents, providing an accurate date stamp prior to distribution to the appropriate division or person.
• Provides detailed information to the public regarding Division procedures.
• Accepts Division-specific documents, assists customers in data gathering, and reviews late appeal criteria with customers.
• Analyzes and maintains program reports, logs, and lists.
• Types and proofreads documents and makes appropriate corrections.
• Supports office functions effectively utilizing computers and software.

Knowledge, Skills and Abilities

• Knowledge of basic arithmetic calculations
• Modern office practices and procedures
• Skills and abilities to work with computer software related to job-specific duties
• Operate standard office equipment
• Produce written documents, forms, and charts
• Communicate effectively in English both verbally and in writing
• Perform excellent customer service and work cooperatively within a team environment
• Create and maintain records, files, and reports
• Understand and follow broad objectives and instructions
• Gather and condense relevant and useful information
• Work with minimum supervision and act independently

Schedule

This position works four 10-hour shifts per week, 7:30 AM to 6:00 PM.

• Salt Lake Public Health Clinic, Southeast Public Health Clinic, and Ellis R. Shipp Public Health Clinic: Monday through Thursday
• South Main Public Health Clinic, South Redwood Public Health Clinic: Tuesday through Friday

Occasionally, schedules may shift to help provide coverage at the other clinic. For example, staff assigned to the Monday–Thursday clinic may be asked to work a Friday shift when coverage is needed, and staff assigned to the Tuesday–Friday clinic may occasionally work a Monday shift.

Working Conditions and Physical Requirements

• The ability to perform essential physical requirements such as lifting, walking, sitting, kneeling, or bending.

Benefits

• 12 holidays
• Up to 24 vacation days
• 12 sick days and one personal day every year
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county-paid premium option
• Dental and vision coverage including coverage for adult designees
• Health Savings Account with a county contribution up to $1,200/year
• Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition reimbursement
• Onsite medical clinic, childcare and gym
• Hospital insurance, pet insurance, auto and home insurance
• Discounts at County facilities