WIC Office Specialist - Bilingual in English and Spanish - Health Department

About the role

Salt Lake County seeks a dynamic individual to provide customer service and office/program support. This position serves as the initial point of contact for customers, both in person and over the phone, for Division-related information.

Responsibilities

• Answers phone calls and greets visitors; relays calls and messages to the appropriate person.
• Performs customer service functions; provides assistance regarding department/division services and information.
• Affords office coverage during all business hours.
• Aids with scheduling meetings and functions including meeting preparation, correspondence, material distribution, client registration, and client appointment reminders.
• Processes and issues monetary vouchers, certificates, and/or permits according to policy and procedures.
• Records transactions and issues receipts; forwards revenues and reconciles transactions according to policy and procedures.
• Provides general office support to the Division.
• Establishes and maintains accurate agency filing systems including purging and destroying/archiving confidential or obsolete documents according to policies and procedures.
• Accepts Division-specific documents, assists customers in data gathering, and reviews late appeal criteria with customers.
• Analyzes and maintains program reports, logs, and lists.
• Typing and proofreading documents and making appropriate corrections.
• Supports office functions effectively utilizing computers and software.
• Performs anthropometric and biochemical duties, which include weighing, measuring, and performing a fingerstick procedure to obtain a small drop of blood for a hemoglobin result.

Requirements

• One (1) year of closely related experience directly related to these duties.
• Must be bilingual in English and Spanish, and requires reading, writing, and speaking both English and Spanish fluently without the use of a translation app or program.
• Successful completion of a mandatory State WIC Lab Module within five (5) months of hire date.

Qualifications

• Passes a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
• Due to the nature of this role, vaccination or proof of vaccination may be required.

Skills

• Knowledge of Basic arithmetic calculations
• Modern office practices and procedures
• Operate standard office equipment
• Produce written documents, forms, and charts
• Communicate effectively in English both verbally and in writing
• Perform excellent customer service and work cooperatively within a team environment
• Create and maintain records, files, and reports
• Understand and follow broad objectives and instructions
• Gather and condense relevant and useful information
• Work with minimum supervision and act independently

Pay

The salary range for this position is TBD based on experience and qualifications.

Schedule

Working schedule is Monday, Tuesday, Thursday, and Friday 8:00 AM to 5:00 PM, and Wednesday, 9:30 AM to 6:30 PM.