Office Specialist I| Adult Outpatient Services

About the Role

At North Valley, the Office Specialist I helps create a welcoming and organized experience for every client who walks through our doors. By supporting daily operations, coordinating appointments, and assisting both clients and clinicians, you'll play an important role in keeping care accessible, efficient, and client-centered.

Available Schedules

• Monday – Friday | 9:00am – 5:00pm
• Monday - Friday | 8:00am - 4:00pm

Responsibilities

• Manages the client check-in process in a friendly and efficient manner; ensures that demographics are up to date in the electronic medical record system and that funding coverage is verified at each appointment
• Collects payments by accepting cash, check, or charge payments for client balances due or copayments
• Balances cash drawer, creates reconciled daily bank deposits
• Answers program phone calls to schedule appointments and answer questions as needed
• Coordinates with billing and insurance providers by sending renewal authorizations and concurrent reviews
• Inputs OQ scores and RANT assessment scores to online database
• Completes documentation on services provided
• Provides administrative support on assigned projects
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Communicates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Requirements

• CPR certification (post hire as needed)

Preferred Qualifications

• Previous office/administrative experience

Compensation

• Range starts at $15.75/hour (pay is calculated based on years of related experience)
• Tenure-based service increases and performance bonuses that recognize and reward high-performing team members
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday

Time Off

• 15 days of accrued paid time off annually (increasing by one day with each year of service)
• 10 paid holidays
• 2 wellness days
• Paid parental leave

Health & Insurance Benefits

• Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members

Health Savings & Reimbursement

• Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families
• Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families

Retirement

• 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary

Professional Development

• Tuition reimbursement
• New licensure reimbursement
• Paid training and conference attendance
• Continuing education reimbursement
• Paid time for continuing education

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.