Office Specialist I | Adult Outpatient Services

About the role

Be The Connection To Care At Forensics. Our Office Specialists help ensure clients stay connected to care by creating a welcoming experience and keeping program operations running smoothly. Through coordination, communication, and attention to detail, you'll play an important role in supporting both clients and clinical teams.

Responsibilities

• Manages the client check-in process in a friendly and efficient manner; ensures that demographics are up to date in the electronic medical record system and that funding coverage is verified at each appointment
• Collects payments by accepting cash, check, or charge payments for client balances due or copayments
• Balances cash drawer, creates reconciled daily bank deposits
• Answers program phone calls to schedule appointments and answer questions as needed
• Coordinates with billing and insurance providers by sending renewal authorizations and concurrent reviews
• Inputs OQ scores and RANT assessment scores to online database
• Completes documentation on services provided
• Provides administrative support on assigned projects
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Communicates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Requirements

• CPR certification
• Valley de-escalation certification

Preferred Qualifications

• Previous office/administrative experience

Pay

Range starts at $15.75/hour (pay is calculated based on years of related working experience)

Benefits

• Compensation: Tenure-based service increases and performance bonuses; On-Demand Pay access to a portion of earned wages before scheduled payday
• Time Off: 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave
• Health & Insurance Benefits: Medical, dental, vision, life, and disability insurance for full-time and part-time team members working 30+ hours per week; voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance; Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost
• Health Savings & Reimbursement: Out-of-pocket medical expenses may be eligible for reimbursement through Garner HRA — up to $2,000 for individuals and $4,000 for families; pre-tax HSA contributions with a company match of up to $900 for individuals and $1,800 for families
• Retirement: 401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary
• Professional Development: Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education