Office Services Supervisor

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and higher education institutions. With over 1,500 associates nationwide, TMG seeks a motivated individual to contribute to its 30+ years of industry success.

Responsibilities

• Ensure safety while driving company vehicle and follow security procedures at all times.
• Oversee monthly reporting, maintain records, and files.
• Submit Monthly Management Report to manager.
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to the Manager without delay.
• Pick up and drop off mail and packages at the Post Office daily and as needed.
• Drive company vehicles to deliver mail and packages to various departments within the facility.
• Deliver outbound courier items to external locations as needed.
• Pick up control inbound accountable items at the Barn throughout the day and deliver to departments as needed.
• Pick up outbound accountable items from departments and deliver them to courier's boxes and to the Barn.
• Process outgoing mail and deliver to the Post Office daily and as needed.
• Maintain volume and delivery records.
• Ensure the highest levels of customer care.
• Escort vendors as needed.
• Order office supplies and maintain inventory of supplies.
• Answer phone in a professional manner.
• Train associates in all areas of operations.
• Other duties as assigned by Manager.

Requirements

• Two years or more of experience in an office environment.
• Experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service-oriented; builds strong working relationships.
• Superior verbal communication and phone skills.
• Exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance, and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must be able to lift 50 lbs.