Office Services Supervisor

Lead Essential Workplace Operations

Lead Essential Workplace Operations
SPS Global is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across one or multiple client sites. In this role, you'll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time.

Why This Role Matters

Why This Role Matters
Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships, you'll help deliver reliable service that employees and clients depend on every day.

What You'll Do

• Mail, Office Services & Records Operations
  Oversee daily mailroom, office services, and records operations
  Ensure mail, shipping, records, and workplace requests are completed accurately and on time
  Serve as the primary onsite contact for clients and operational support
  Monitor service quality and identify opportunities for improvement
  Coordinate special projects and maintain a safe, organized workplace

• Team Leadership
  Lead, coach, and support onsite team members
  Schedule staff to maintain daily coverage
  Conduct performance reviews and support employee development
  Crosstrain team members to improve operational flexibility

• Client & Business Operations
  Build strong relationships with clients and internal teams
  Monitor KPIs, SLAs, and client satisfaction
  Prepare operational reports and oversee payroll, billing, budgets, and vendors
  Ensure compliance with company policies and client procedures

What You Have

• High school diploma or equivalent required; bachelor's degree preferred
  3+ years of leadership experience in mailroom, office services, records management, or workplace operations
  Previous supervisory experience preferred
  Strong customer service, communication, and leadership skills
  Experience managing daily operations, KPIs, and service delivery
  Proficiency with Microsoft Office
  Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

• Ability to stand, walk, bend, kneel, and sit throughout the workday
  Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
  Ability to operate standard office equipment

Travel

May require local travel between assigned client sites.

What We Offer

• Career Growth
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

• Learning & Development
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

• We Recognize Talent
  We offer a variety of recognition programs for all levels of employees.

• Benefit Offerings
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS

About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Note

Note
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Section

Section
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.