Office Services Supervisor

About the role

The ideal candidate is a strong people leader with hands-on experience in copy, print, scan, and binding services who thrives in a fast-paced environment, excels at building client relationships, and is passionate about developing high-performing teams.

Key Responsibilities

• Serve as the primary point of contact between Opensity, client representatives, and on-site employees.
• Maintain strong working relationships with key client contacts.
• Demonstrate expertise in copy, print, scan, and binding services, including turnaround times, quality standards, and delivery schedules.
• Identify opportunities to improve operational efficiency and enhance service delivery.
• Recommend additional services and solutions that support client needs and business objectives.
• Avoid tracking site productivity and operational performance metrics.
• Gather and provide data necessary for monthly leadership and client reporting.
• Recruit, interview, hire, train, and onboard qualified candidates for site-based positions.
• Supervise, mentor, coach, and develop on-site staff to ensure high levels of engagement and performance.
• Conduct performance evaluations and provide ongoing feedback and development opportunities.
• Delegate responsibilities effectively to maximize productivity and service quality.
• Foster a positive, professional, and customer-focused work environment.
• Manage employee schedules to ensure all contracted operating hours are adequately staffed.
• Maintain compliance with service level requirements while minimizing overtime expenses.
• Monitor attendance, staffing levels, and workload distribution to support operational goals.

Required Qualifications

• 2+ years of supervisory experience is required.
• Hands-on experience with copy, print, scan, and binding operations is required.
• Previous experience managing a customer service, print services, records management, office services, mailroom, or related operational environment.
• Experience recruiting, interviewing, hiring, and developing employees.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office applications and reporting tools.
• Ability to manage multiple priorities in a fast-paced client-facing environment.

Preferred Qualifications

• Experience working in a managed services, office services, legal services, corporate print center, or facilities support environment.
• Experience monitoring productivity metrics and preparing operational reports.