Office Services Specialist
Job Summary
Opensity Solutions seeks a professional and customer service focused Office Services Specialist to join the team at our law firm client's downtown office. The role involves providing various administrative support including copy, print, mail, hospitality, facilities, and receptionist services.
About the Role
We are dedicated to providing modernized technology platforms, elevated technology support, and valuable insights to empower our clients. This role plays a crucial part in ensuring a warm and personalized guest experience, efficient mail handling, and high-quality print services.
Responsibilities
- Ensure a warm and personalized welcome to all guests, creating a lasting first impression.
- Anticipate guest needs and preferences, proactively helping and providing personalized recommendations.
- Handle guest inquiries, client conflicts, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
- Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions.
- Facilitate essential mail services, including accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment.
- Prepare and process specialized outgoing mail (e.g., certified registered) and collect outgoing mail from designated internal zones.
- Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
- Accurately reproduce CD/DVD, and USB materials in response to customer requests or as part of an imaging project.
Requirements/Experience/Education
- High school diploma or equivalent.
- Minimum 1 year of experience in a business professional environment.
- Experience in using Microsoft Office products and applications.
- Understanding of client inquiries and effective responses.
- Knowledge of the Cornerstone platform through training.
- Creation of Standard Operating Procedures (SOPs) as needed.
- Team player with a positive attitude, motivated to build relationships.
- Confidentiality and security of client information.
- Client-first mentality.
- Accuracy and attention to detail.
- Maintain a schedule of 9am-6pm, Monday - Friday.
Benefits
The Compensation range for this role is up to $19.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications. All eligible employees receive access to a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
Qualifications
- Ability to understand client inquiries and provide effective responses.
- Experience in using Microsoft Office products and applications.
- Understanding of client inquiries and effective responses.
- Knowledge of the Cornerstone platform through training.
- Creation of Standard Operating Procedures (SOPs) as needed.
- Team player with a positive attitude, motivated to build relationships.
- Confidentiality and security of client information.
- Client-first mentality.
- Accuracy and attention to detail.
- Maintain a schedule of 9am-6pm, Monday - Friday.
Skills
- Customer service focus
- Administrative support
- Mail handling
- Print services
- Microsoft Office proficiency
- Training and development
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)