Office Services Specialist

About the role

This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Runs high-volume copy machines and performs binding and finishing work
• Handles highly sensitive and confidential documents that may be time-sensitive
• Provides high-quality work due to the sensitive nature of documents and legal projects
• Operates high-volume scanners
• Operates image handling software
• Uses MS Office and email systems
• Ensures convenience copiers are functioning properly through daily quality inspections; clears jams and reports issues
• Maintains records for management reports and supply inventories
• Distributes office supplies, fax transmissions, and mail to personnel or designated drop-off points
• Calculates charges for completed jobs and maintains billing logs
• Responds to and coordinates all required customer service calls
• Performs filing duties as requested by customers
• Delivers completed jobs to designated locations (on-site and off-site)
• Maintains daily meter and service logs
• May travel between customer buildings
• Answers customer inquiries about job status or feasibility
• Keeps copier areas organized, clean, and fully stocked
• Performs shipping and receiving duties
• Uses equipment such as: Shrink-wrap machines, Paper cutters, Hole drillers, Bindery equipment, Joggers, tape machines, stackers, Electric staplers and scales, Copiers, calculators, fax machines, postage meters, and computers
• Performs filing, including purging and archiving documents
• Handles scanning, file conversion, and file naming
• Performs FTP (File Transfer Protocol) for file transfers and printing/CD/DVD creation
• Manages TOC (Table of Contents) for electronic files
• Performs OCR (Optical Character Recognition) to enable keyword searching
• Formats files for printing and Excel use
• Coordinates off-site production projects (e.g., BIS or Smart Source)
• Provides professional support to legal staff, including: Legal secretaries, Project managers, Paralegals, Associates and partners
• Produces accurate, high-quality work under tight deadlines and pressure
• Performs other duties as assigned

Qualifications (Education, Experience, and Certifications)

• Typically Required: High school diploma, GED, or equivalent work experience
• Completion of Ricoh Legal training within 90 days of hire, with ongoing compliance
• Prior copy/production experience
• Strongly preferred: Minimum of 1 year in the legal industry
• Excellent customer service and communication skills
• May require a valid driver’s license and minimum auto insurance per company policy
• Basic computer proficiency, including MS Office Suite Knowledge, Skills, and Abilities
• Technical aptitude with printers, copiers, postage machines, and office equipment
• Strong customer service skills
• Good organizational skills
• Ability to use hardware and software for: Cost recovery, Document management, Advanced workflow processing, Knowledge of shipping and receiving procedures, Basic electronics knowledge (preferred)
• Ability to work independently and adapt to changing priorities
• Ability to determine appropriate packing methods and verify packing slips
• Ability to follow instructions related to mail delivery
• Troubleshooting and problem-solving skills
• Ability to read and understand technical manuals and documentation
• Excellent verbal communication and customer relations skills

About Us

We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

JOB INFO

• Job Identification : 7531
• Job Category : Service Delivery
• Posting Date : 2026-06-09T19:32:14+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Atlanta, GA, United States
• Salary Range : $17.02-$20.00
• Driving requirements : Non-driver
• Sign-on Bonus : No