Office Services Specialist

Description

Make a Difference in Your Community
St. Louis County's Department of Revenue seeks an Office Services Specialist to join their Recorder of Deeds team. This position will perform complex office duties in support of a defined technical function requiring the application of in-depth knowledge of state and local statutes, ordinances, and codes. The well-qualified candidate will be able to make decisions without close review by a supervisor.

Why Work with Us?

• Competitive Average Salary: Typical starting salary range is between $16.80 - $20.16 per hour, based on your qualifications
• Comprehensive Benefits: Enjoy a robust benefits package and generous Paid Time Off (PTO)
• Public Service Loan Forgiveness: We participate in this program to support your financial future

Examples of Duties

• Maintain and respond to messages in the public-facing email inbox in a timely, professional manner
• Monitor and communicate with appropriate staff to resolve customer service tickets
• Update and process information and documents based on technical knowledge of relevant policies, statutes, ordinances, and codes
• Interact with the general public and County Departmental contacts under adverse conditions as necessary
• Provide technical assistance and guidance to employees and the general public

Marginal Function Examples

• Prepare reports, summaries, and documentation for use at meetings and for processing paperwork
• Process and maintain written and computerized records
• Perform other duties as required or assigned

Minimum Qualifications

• Equivalent to three years or more of professional work experience in a general office environment
• The work rules for the Department of Revenue require all employees, whether they reside in St. Louis County or elsewhere, to remain current in the payment of their personal and real property taxes

Additional Information

• SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated, and any other appropriate information available.
• The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.
• The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment.
• After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
• The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
• All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY

• Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

• The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation.

Required Question

01 Do you have at least three years of work experience in a general office environment? Yes No
02 If you answered "Yes" to the previous question, please provide brief details of this work experience. If you answered "No" to the previous question, simply respond with NA.
03 Do you have experience working in public service or the government sector? Yes No
04 Are you current in the payment of your personal and real estate property taxes? Yes No
05 Describe a difficult customer service experience you encountered and how you resolved it.
06 Please provide any previous work experience you have had with St. Louis County Government including roles you held and the dates of employment. Further, please explain the reason(s) for your departure from the organization. If this does not apply to you, simply enter N/A.