Office Services Specialist

About the role

Provides operations functions in one or all of the following areas: operates high-volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes and handles incoming and outgoing mail/faxes; applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/hospitality, file services, call center representative, and reception duties. May perform various building support functions related to meeting setups and light maintenance.

This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Responsibilities

• Runs high-volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Performs setup of equipment as prescribed by the customer (e.g., adding toner, stocking paper).
• Performs duties of scanning and/or imaging documents.
• May perform reception services on a temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs; may generate reports.
• Responds to and coordinates all service calls required by the customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well-stocked.
• Performs duties related to the shipping and receiving of materials.
• May perform meeting room and conference room setups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• May occasionally perform shipping, receiving, and dock work in a mailroom-type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter, and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Ensures data for Ricoh MOR, SPG, and job logs are captured.
• Understands Ricoh Services Portfolio & Technology.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrated competency in basic computer skills, including proficiency in MS Office Suite.

Skills

• Working knowledge of copier and other related equipment and repair is preferred.
• Knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material, as well as check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Troubleshooting and problem-solving skills.
• Ability to read and comprehend written technical information in the form of manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.

Working Conditions

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature; may be exposed to frequent paper cuts from handling paper and opening boxes.
• Exposure to various weather conditions when walking between buildings.
• Exposure to equipment that can present opportunities for injury or accidents.
• Daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department; occasional telephone contact with vendors and equipment repair personnel.
• Dealing with tight deadlines and quick turnaround times may impose high stress levels.
• Physical effort required, including long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities.
• Lifting or moving items weighing up to 50 lbs.
• Pushing or pulling machines on wheels, which may weigh up to 400 lbs., to move for repairs.
• Walking between buildings may be necessary.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and ongoing personal and professional development.

Pay

$17.75 - $18.00 per hour.

Schedule

Full time.

May require periodic overtime on nights and weekends, including off-hour emergency response.