Office Services Lead 8AM -5PM

Job Summary

A Lead OSA oversees daily mailroom operations, serving as the primary point of contact and ensuring accurate, secure, and timely handling of all mail and packages. They inspect and sort mail, manage delivery routes, maintain tracking systems and logs, troubleshoot issues, and support inventory control. The Lead OSA provides excellent customer service, guides workflow, ensures compliance with postal regulations, and partners closely with the Operations Manager to keep the operation running smoothly.

Essential Job Responsibilities

• Act as primary contact for a single person operation
• Oversee the inspections of mail for suspicious or threatening mail and separate mail by different types
• Supervise fine sorting of inbound mail by name and mail stop and adhere to daily scheduled mail runs
• Pick up, sort mail, and deliver inter-office mail accurately to appropriate customers at scheduled times
• Ensure all inbound packages are entered into the automated receiving system
• Absorb and provide clear and concise solutions to customers with their mailing needs
• Oversee the system to track misdirected or lost packages
• Prepare documentation associated with special mail handling
• Maintain records and enter activity data in logs
• Deliver overnight courier envelopes to recipients
• Prepare and process outbound courier shipments using computer or service provider's equipment such as UPS
• Ensure all outbound packages are properly recorded and all required documentation is in order and/or attached
• Maintain time, volume and delivery records
• Verify all messenger packages are entered into the automated receiving system
• Ability to troubleshoot routine problems and offer solutions to fix errors
• Track and maintain records and logs of inbound and outbound mailings
• Sort, distribute and collect US mail, USPS, UPS, DHL and FedEx mail
• Able to appropriately handle confidential and highly sensitive material
• Receive and process inbound/outbound Overnight Carrier's shipments
• Compile daily/weekly/monthly reports by exporting/formatting data to excel
• Proficient in Excel
• Initiate Inventory Cycle Counts weekly/monthly/yearly and make adjustments where applicable
• Research, recommend and initiate the disposal of obsolete inventory stock items
• Make changes and adjustments to Bin Locations
• Required working knowledge of postal regulations
• Work closely with Operations Manager and deliver excellent service to the customer
• Escort outside vendors and contractors that are performing inside work when necessary
• Other duties as assigned

Requirements

• Must have previous Lead experience
• Must have Good Email and writing skills
• Must be able to Multitask
• High School diploma or G.E.D certificate
• Must have 3-5 years' experience in the mail room or experience at FedEx, UPS
• At least 1-3 years in computer skills required MS-Office: Word, Excel, Outlook and Power Point
• Excellent communication skills and ability to give direction to team