Office Services Coordinator(Urgent Need)

Position Purpose

To audit, revise, and submit patient product orders for processing to Distribution.

To include preparation and submission of order billing directly to patient or the insurance carrier

Primary Duties And Responsibilities

• Enter or update customer data in Goldmine, FastTrack, and/or the Reorder program to ensure accuracy
• Create or merge patient accounts to ensure that the most accurate information is submitted for the patient order or billing
• Audit and update data relative to profit margins, physician credentials, and patient orders and billing codes to ensure order and billing accuracy
• Transfers data received in patient record to electronic documentation to attach to the electronic patient record
• Quality checks all orders before being approved and processed for order completion in distribution
• Reviews compiled billing codes, order, and patient demographic before processing patient billing via electronic claims submission
• Develops and maintains knowledge in medical terminology, billing and insurance guidelines
• Able to identify and professionally resolve order processing related issues
• Track daily production and submit daily sales logs to direct supervisor

Ancillary Duties And Responsibilities

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

• No supervisory responsibilities

Minimum Requirements Or Qualifications

• (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Education/Experience:
• - High School Diploma or general education degree (GED);
• - one to two years related experience and/or training; or equivalent combination of education and experience.
• Skills:
• - Language:
• - Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• - Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
• - Math:
• - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• - Ability to apply intermediate math skills.
• - Reasoning:
• - Ability to solve practical problems and deal with a variety of variables.
• - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• - Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
• - Computer:
• - Knowledge of Microsoft Office Applications, Access or other database software.
• - Telecommunications:
• - ability to utilize or knowledge of call center telecommunications software
• - Licensure or Certifications required:
• - No certifications required
• Work Requirements:
• - Ability to work some evening shifts, weekends, and overtime as needed
• Physical Demands:
• - While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• - The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
• Work Environment:
• - While performing the duties of position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• - The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.