Office Services Coordinator

About the role

Supports the daily operations of one or more MS locations including copy production and finish work, operation of a mail center, receptionist duties, audio-visual support, administrative tasks, and maintaining billing logs and reports. Supports MS logs and reports, services during implementation, and fills in for absences and vacations across Ricoh locations. Responsible for supporting operational objectives at all assigned sites. This is a dedicated Field Representative position for an account with multiple locations in the Philadelphia Metropolitan Area.

Responsibilities

• Assists Site Manager or Supervisor in offering suggestions for improvement, including new or existing processes or procedures.
• Assists in the training of new and existing employees.
• Maintains accurate, complete, and up-to-date Site Procedure Guides, Forms and Logs, and other Site Branding as directed.
• Collects data for the completion of the Monthly Management Report.
• Orders paper, toner, and other supplies as directed.
• In the absence of onsite personnel, may perform any of the following duties:
  • Processes all incoming and outgoing mail.
  • Performs mailroom functions, such as mail fulfillment (sorting, filing, packaging, and processing shipments).
  • Filing and labeling of documents and materials for storage and retrieval.
  • Shipping and Receiving, including movement of boxes and equipment.
  • Provides courier service for pickup and delivery of mail and copy jobs, both on campus and offsite.
  • Assists in the Copy Center, performing all functions required for copy requests, including binding, folders, laminators, etc.
  • Performs basic troubleshooting on all equipment used within the Ricoh Center.
  • Coordinates work assignments to meet deadlines and service deliverables.
  • Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor; attends via conference call for one-person sites.
  • Performs Front Desk Receptionist duties.

Requirements

• High school diploma plus 6–12 months of related work experience.
• Valid, violation-free driver’s license, reliable transportation, and minimum auto insurance coverage per Ricoh policy.
• Experience with shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators, and related equipment.
• Experience with postage meters and equipment.

Skills

• Ability to use and troubleshoot mailroom equipment.
• Good organizational skills.
• Strong communication and customer service skills.

Working Conditions

• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Diversified work assignments requiring interpretation, comprehension, and application of complex material, data, and instructions.
• Physical effort may include long periods of standing, walking, bending, reaching, stretching, or climbing, as well as lifting or moving items up to 50 lbs. and pushing or pulling machines on wheels up to 400 lbs.
• Walking between buildings may be necessary.
• Moderate dexterity and regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Schedule: Full time
Location: Philadelphia, PA, United States