Office Service Associate - Reception

About the role

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The Office Service Associate adds value by delivering daily back-office services for our client and teams, including reprographics (copy) and mail services in both physical and digital environments. Support extends to hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Responsibilities

• Utilize appropriate logs for all office services work (*essential function).
• Ensure job tickets are properly filled out before beginning work.
• Perform office services—primarily reprographics, mail, and intake—according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs. on a regular basis.
• Prioritize workflow and perform Quality Assurance on own and others’ work.
• Load machines with paper, toner, and supplies.
• Answer telephone, emails, and place service calls as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to Williams Lea policies and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum one year of office services experience, preferably in a legal, banking, or large corporate environment.
• Proficiency with mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures to maintain client satisfaction.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and strong organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills; knows when to escalate issues to a supervisor.
• Works well in a team environment and interacts effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive, can-do attitude.

Pay

The salary range for this role at the noted RRD location is $17.88–$24.28 per hour. Starting pay is determined by relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.