Office Service Associate

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. With a team of over 1,500 nationwide associates and 30+ years of industry success, TMG seeks highly motivated, enthusiastic team players interested in a career rather than just a job.

Responsibilities

• Provide reception support for the Nashville WPX team and multiple WMG properties
• Maintain a functional, staffed customer service area and manage client interactions, including handling difficult customers
• Perform all mailroom functions: sorting, distributing, and handling mail
• Assist with office services such as copy requests and work tickets, especially during breaks or coverage gaps
• Ensure proper operation and maintenance of office equipment; report issues promptly
• Oversee general kitchen/pantry appliance upkeep and maintain kitchen supplies and inventories; submit weekly requests
• Coordinate repairs for plumbing, refrigeration, or other facility needs
• Schedule and monitor completion of maintenance service requests
• Track workload via ServiceNow tickets for email, phone, and verbal requests
• Keep conference rooms, copy areas, and pantries clean and organized; ensure corridors and freight areas are debris-free
• Assist with in-house moves, including packing, relocating personal belongings, and distributing keys
• Prepare new offices with furniture and nameplates
• Manage furniture installations, removals, repairs, and office painting coordination
• Perform hands-on tasks such as assembling furniture, rearranging offices, and hanging pictures
• Support executive meetings and events by setting up rooms, furniture, food, and beverages
• Assist with event logistics like staging and equipment setup
• Act as backup for all staff functions, adapting to changes in duties and coverage as needed

Qualifications

• High School diploma or GED equivalent required
• Ability to lift up to 50 lbs
• 1 to 2 years experience with customer service
• 1 to 2 years experience in a corporate environment
• 1 to 2 years experience in building services
• Proficiency in MS Office: Word, Excel, Outlook, and PowerPoint
• Ability to appropriately handle confidential and highly sensitive material