OFFICE SECRETARY III (Multiple Positions)

The Maryland State Department of Education seeks a support services specialist to provide vital services to professional staff engaged in vocational and independent living services. This position offers a hybrid schedule with up to 3 telework days per week.

About the role

Support services include addressing consumer concerns, providing information on vocational rehabilitation services, and facilitating access to community services and professionals. Essential duties involve scheduling appointments, obtaining medical information, and preparing authorizations.

Responsibilities

• Provide proper interpersonal information to address consumer concerns, general public, and private organization inquiries.
• Direct daily contact involves providing information to consumers regarding vocational rehabilitation services, problem-solving, and completing applications.
• Respond to crisis situations, provide information associated with community services, and facilitate access to professional staff to address routine and special needs.
• Contact physicians, vendors, and community rehabilitation programs to schedule appointments, obtain medical information, obtain/provide billing information, and obtain quotes for preparing authorizations.
• Prepare Case Service Purchases, prepare bills for payment, resolve billing questions/problems, track/record charge card purchases.
• Maintain case file records of service.
• Develop and prepare general correspondence for consumers, vendors, and others.
• Schedule appointments for consumers with specialists and other allied professionals.
• Complete payment of invoices.
• Research current employment openings for consumers.
• Develop and prepare resumes for consumers.

Requirements

Minimum Qualifications:

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Three years performing secretarial or clerical work involving typing duties.

Desired Or Preferred Qualifications:

• Experience with an electronic case management software program.
• Professional experience working with individuals with disabilities.
• Professional experience with medical/disability terminology and services.

Qualifications

Candidates must clearly demonstrate meeting the minimum qualifications for the position. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience. U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

Benefits

The Maryland State Department of Education offers competitive benefits, including state benefits and opportunities for growth and development within the agency.

Pay

Salary is based on qualifications and agency budget allowance.

Schedule

A hybrid schedule may be available after completion of training, with up to 3 telework days permitted each week.

Selection Process

Please ensure that your application demonstrates how you meet the minimum qualifications for the position. Applications must be complete to be considered, including all related job duties. For more information, visit the MD State Government online application for employment or contact the Human Resources Branch at 410-767-4850.