Office Representative - OB

About the role

The Office Representative assists in the coordination of care by providing scheduling, registration, and general clerical support to a medical practice or facility. Works under the general direction of the Practice Manager or other facility leader.

Responsibilities

• Greets visitors in person and on the phone promptly, using professional and courteous customer service skills in all interactions.
• Appropriately refers emergent / sick calls to appropriate office staff for assessment.
• Takes complete messages or directs calls appropriately.
• Registers and pre-registers patients presenting for care.
• Explains procedures to patient or caregivers.
• Collects all pertinent data for each account to generate accurate billing.
• Verifies insurance ID cards and eligibility at each registration date.
• Maintains working knowledge of insurance carrier, Medicare and Medicaid requirements.
• Completes Medicare questionnaires and reviews for completeness in the system.
• Collects patient payments and posts to correct account promptly.
• Follows copay collection procedures.
• Documents payment methods and issues receipts for payment.
• May verify the cause of injury for no-fault and worker's compensation visits, following all work instructions.
• Schedules patient appointments to coincide with provider/facility hours and scheduling guidelines.
• Completes patient appointment cards.
• Reschedules appointments as needed.
• Generates appointment schedules.
• Follows office policies and insurance guidelines when making or receiving referrals.
• Follows billing, E/M, charging guidelines, ICD-9 coding guidelines and CPT as required by state and Federal regulations and MVHS guidelines.
• Complies with HIPAA, infection control and all MVHS, Medical Group and office policies.
• Supports and adheres to the Patient Centered Medical Home and other initiatives set forth by the Medical Group.
• Actively participates in meetings and educational programs as assigned.
• Performs related duties as assigned.

Requirements

• High school diploma or equivalent.
• 2-3 years of experience working in a medical office.
• Knowledge of medical coding and medical terminology.
• Knowledge of MS Office and EMR.
• Accurate data entry skills.
• Outstanding interpersonal, customer service, written and verbal communication skills.

Pay

$17.00 - $23.00 per hour

Schedule

Shift days: as scheduled; shift hours worked: 8.00; FTE: 1.0; Work schedule: HRLY NON-UNION-8 HR; Employee status: A1 - Full-Time; Union: Non-Union; Req ID: 99022; Department: OB CARE CTR. Background verification may be required.