Office Receptionist

About the role

Serenity is seeking a receptionist for our Gilbert, AZ office. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients. The role involves updating and verifying customer information, helping customers feel valued, answering questions, addressing concerns, ensuring a positive customer experience, and rotating through various office tasks.

Responsibilities

• Update and verify customer information upon each visit
• Create rapport with customers by remembering their names, interests, and stories
• Address questions and concerns while respecting customer boundaries and sensitively handling their challenges
• Provide support and compassion to ensure a positive customer experience
• Rotate through other various office tasks throughout the day

Qualifications

• High School Diploma/GED
• Excellent verbal and written communication skills
• Basic math skills
• Proven ability to multitask in a fast-paced environment
• One year of full-time customer service experience, reception, or personal customer service industry