Office Professional (Accordia Zeigler)

General Responsibilities

• Greets all consumers
• Cancels and re-schedules appointments as necessary
• Has consumers sign in
• Answers telephone
• Receives consumer requests for appointments/information and changes
• Records all telephone messages accurately and transfers to appropriate person timely
• Handles routine requests from clinicians
• Keys in no shows daily
• Directs consumers to appropriate waiting area
• Handles unscheduled consumers
• Requests consumers chart from medical records
• Notifies appropriate clinician of consumer’s arrival
• Schedules return appointments
• Reviews DSR for appointment information
• Reviews clinician’s schedule and assigns appointment time
• Protects and maintains the confidentiality of all records and patient information
• Makes copies, faxes documents and performs other related clerical duties as needed
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients

Additional Job Duties

• Verifying Insurance
• Passing out prescriptions from the doctor to the Consumer
• Affixing patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Collecting Co-Payments
• Posting Payments to Consumers account
• Writing the consumer a receipt for payments taken
• Preparing deposits to be taken to Finance and Accounting
• Entering Billing for various programs as needed
• Entering information into Avatar
• Aiding Consumers in receiving compensation for travel from Medicaid when needed
• Completing Admissions, Discharges, and Transfers as needed
• Coordinating appropriate services for consumers in Crisis
• Taking Verbal orders to be signed by various medical staff
• Performing relief for other staff members
• Aiding Consumers and Visitors as needed
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Monitoring dictation and transcription services
• Filing and locating charts for clinicians as needed

Supervision and Consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills
• Courteous and respectful towards consumers, visitors and co-workers
• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality
• Works in a cooperative manner with other AltaPointe employees
• Assists consumers and visitors as needed
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm with consumers, families, and others as appropriate

Administrative and Other Related Duties

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Follows AltaPointe policies and procedures
• Attends appropriate in-service training and other workshops offered by AltaPointe

Physical Requirements

• Occasional standing and walking which are in bursts of 5-10 minutes
• Sitting is constant at the front desk during the shift
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time
• Light grasp is needed while handling consumer charts and to open doors, done frequently
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent

Qualifications

High School graduate or the equivalent.