Office & Order Processing Coordinator - MWP Recreations

Key Responsibilities

• Serve as the primary point of contact for incoming phone calls, visitors, deliveries, mail, and general office needs
• Maintain office supplies, kitchen/common areas, swag, mailings, and day-to-day administrative resources
• Coordinate office events, lunches, birthdays, holiday gatherings, and other culture-support activities
• Help employees, customers, and visitors experience MWP as organized, welcoming, and responsive
• Execute Approved Order Processing
• Receive approved orders after Sales leadership has completed order readiness and quality assurance through the defined order submittal process
• Enter approved orders accurately into CRM, order systems, manufacturer portals, and related platforms
• Place all manufacturer orders using complete, approved documentation and required supporting information
• Process approved replacement, parts, and standard product orders through the same defined order workflow
• Maintain Order Data Integrity and Documentation
• Own CRM and order data completeness and accuracy for approved orders
• Review manufacturer acknowledgements, identify discrepancies, and drive issues to resolution
• Follow up directly with Sales, Sales leadership, vendors, Customer Success, or Finance when information is missing or unclear
• Maintain complete order records, supporting documentation, confirmations, acknowledgements, and process notes
• Support Workflow Handoffs and Process Discipline
• Communicate with Finance for complete order packages including acknowledgements, pricing, freight, tax, confirmations, expected ship dates, and required documentation
• Support Customer Success and downstream stakeholders with relevant order information
• Document and maintain SOPs for office administration, order entry, manufacturer submittal, acknowledgement review, and handoff workflows
• Use strong follow-through and interpersonal skill to ensure that done means done

Qualifications

• 2+ years of experience in administrative support, order processing, customer service, operations coordination, or related roles
• Experience working with CRM, ERP, order management, project management, or related business systems
• Strong data entry accuracy, attention to detail, and documentation discipline
• Excellent interpersonal, phone, written, and verbal communication skills
• Able to manage multiple priorities, recurring tasks, interruptions, and deadlines in a fast-paced office environment
• Proficiency with Microsoft Office, email, shared drives, and standard office technology
• Experience coordinating with vendors, manufacturers, suppliers, or shipping/logistics partners preferred