Office Operations Manager

About the role

The Places Team is seeking an experienced, proactive Workplace Operations Consultant for a 6-month contract to support and optimize the physical operations of our regional hub. In this project-based consulting role, you will be a key operational driver for maintaining a smooth, welcoming, and highly functional workspace.

Responsibilities

• Janitorial & Porter Services Coordination: Serve as the primary onsite point of contact for external cleaning and porter service vendors, coordinating daily walkthroughs to ensure conference rooms, common areas, and community zones meet established quality and cleanliness standards.
• SLA Tracking: Monitor janitorial service deliverables against vendor service level agreements (SLAs) and escalate service gaps to the Regional Manager.
• Operational Documentation: Produce and maintain comprehensive documentation for day-to-day local workplace operations to ensure operational consistency and business continuity.
• Workflow Efficiency: Assess and streamline site operational workflows, optimizing local ticketing procedures (e.g., Jira, ServiceNow) and inventory management to improve overall efficiency.
• AI Process Integration: Leverage AI tools and automation solutions to optimize daily administrative workflows, streamline ticketing processes, and accelerate documentation drafting.
• Space Optimization: Continually assess and optimize local space utilization to support hybrid work dynamics, seating configurations, and future workplace planning.
• Metrics & Reporting: Expand on existing workplace metrics, tracking and reporting on facilities ticket-resolution times, occupancy data, and service deliverables to support data-driven decision-making.
• Onsite Event Coordination: Provide end-to-end operational support for onsite events, team onsite, executive visits, and cultural moments.
• Cross-Functional Alignment: Partner directly with the Global Events & Experiences team and designated local event Points of Contact (POCs) to handle seating configurations, catering setups, building access, and physical requirements for office gatherings.

Requirements

• Professional Experience: 5+ years of hands-on experience in facilities coordination, corporate operations, or premium hospitality services, preferably within a fast-paced corporate environment.
• Vendor & Project Skills: Strong background in coordinating external vendor services (specifically janitorial, facilities, or catering) and managing deliverables.
• Process Mindset: Proven ability to analyze physical operational setups, identify inefficiencies, and execute practical process improvements.
• Collaboration Style: Exceptional communication and interpersonal skills, with a track record of working effectively as a collaborative partner in peer-level team environments.
• Technical Proficiency: Comfortable using Google Workspace, workplace ticketing systems, event coordination tools, and modern AI productivity utilities.

Skills

• Facilities coordination
• Corporate operations
• Premium hospitality services
• Vendor coordination
• Project management
• Process improvement
• Collaboration and communication
• Technical proficiency in Google Workspace, workplace ticketing systems, event coordination tools, and modern AI productivity utilities

This is a 6-month contract position, located in Austin, TX, with a start date of 8/24/26 and an end date of 3/3/27. The role requires 100% onsite presence, Monday through Friday.