Office & Operations Lead

About the team

You'll serve as the organizational backbone of #AllSage by creating seamless administrative operations and exceptional client and employee experiences that embody our people-first culture. You'll be joining our People team, deeply integrated with every service area of Sage Eldercare Solutions and The Hummingbird Project, in a role where sharp operational instincts and real heart are equally valued. Our team leads with creativity, isn't afraid to experiment with new ideas and tools, and cares as much about each other's wellbeing as we do about the excellence of our work.

What you'll do

• Serve as the welcoming face of Sage – answer the main office phone line and ensure timely follow-up on voicemails
• Welcome visitors, new hires, and team members to the office Monday-Friday, 9am-5pm
• Oversee office operations, including facility management and safety protocols
• Complete weekly PO box / bank runs and other errands as needed
• Manage office supplies, equipment, and vendor relationships/service contracts (e.g., Verizon, T-Mobile, Zoom, Google Workspace, IT vendor)
• Own the office expense budget
• Oversee documentation processes and keep the Operations Resource Guide and policies current
• Manage office phone lines and cell phones (Verizon and T-Mobile)
• Coordinate #AllSage technology and software systems
• Manage Google Workspace and company-wide communication lists
• Lead employee event planning and coordination: holiday/gratitude party, company picnic, quarterly summits and lunches, and Company All Hands
• Manage employee recognition programs (birthdays, work anniversaries, seasonal projects) and swag/holiday initiatives
• Support new hire onboarding and facilitate administrative orientation
• Maintain company calendars and coordinate team meetings
• Collaborate with and support the People Ops team on people/culture programs & initiatives
• Serve as a cross-functional point of contact for administrative and operational questions across service groups
• Lead our #AllSage Operations working group – owning special projects that span across multiple teams

Who you are

• Able to work in-office 5 days/week in Burlingame, CA
• 3+ years of hands-on administrative or operations experience
• Actively uses AI in your day-to-day work with genuine curiosity to keep learning and experimenting with it
• Proven reliability and follow-through: does what you say you'll do, without reminders
• Comfortable owning outcomes independently – can run the budget, vendors, and events
• Proficient in Google Workspace and Asana (or similar PM tool) from day one
• Warm, personable communicator – comfortable being the welcoming voice and face of Sage all day
• Calm under pressure, able to juggle competing priorities (phone coverage, walk-ins, events, vendors) without dropping balls
• Passionate about making a difference in the lives of older adults

Why Sage?

• We are living our mission and are creating great outcomes for clients every day
• We focus on quality of life for our clients AND our employees – emphasizing work-life balance and wellbeing
• We're a forward-thinking organization that values your creativity and innovation
• We have a supportive, inclusive culture that embraces diverse perspectives and celebrates authenticity
• We offer professional growth through continuing education funds, mentorship, and promotion opportunities

Benefits

• PTO and paid holidays
• Health insurance (medical, dental, and vision)
• 401(k) employer match
• Annual gift when the company goals are met

Pay

Salary of $95,000 – $110,000. Offered compensation will be determined based on education and experience.