Office Lead

Key Responsibilities

• Serve as the day-to-day lead for front and backoffice staff
• Support daily workflow, patient flow, and scheduling coordination
• Aid in the onboarding of new team members as needed
• Reinforce company policies, procedures, and expectations
• Monitor attendance, punctuality, and team accountability
• Address minor employee concerns and escalate to HR/leadership when appropriate
• Ensure a high level of patient service and office organization
• Absorb and implement process improvements as needed
• Place supplies orders
• Manage and/or escalate matters related to repairs, maintenance, IT, and day-to-day operational issues

Qualifications

• 13 years of experience in a medical office setting
• Strong organizational and communication skills
• Ability to support and guide team members in a fast-paced environment
• Emerging leadership capabilities
• MA experience preferred