Office Operations & Customer Service Coordinator

About the Role

ServiceMaster by GBS is seeking a reliable, organized, and tech-savvy professional to join our office team in Valley Stream, NY. This full-time position is ideal for someone looking to build a career in a fast-paced restoration company. We specialize in helping people recover from water, fire, mold, and other disasters, and our office team plays a critical role in keeping operations organized and ensuring customer satisfaction.

Responsibilities

• Answer phones, emails, and customer inquiries.
• Provide professional and helpful customer service.
• Coordinate jobs, crews, appointments, and schedules.
• Enter and maintain information in company software.
• Learn and work with multiple programs and systems.
• Assist with QuickBooks and other office/accounting tasks.
• Communicate with customers, field employees, insurance representatives, and management.
• Follow up on outstanding items to ensure nothing falls through the cracks.
• Help maintain daily office operations.
• Take ownership of responsibilities and see them through to completion.

Qualifications

• Previous office, customer service, administrative, or business experience preferred.
• QuickBooks experience is a strong plus.
• Strong computer and technology skills.
• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Ability to learn new software and processes quickly.
• Strong work ethic, integrity, and follow-through.
• Ability to commute to our Valley Stream location.

What We're Looking For

• Reliable, responsible, and dependable.
• Tech-savvy and comfortable learning new software.
• A quick learner willing to put in the work.
• Professional and confident when dealing with customers.
• Organized and able to manage multiple priorities.
• Self-motivated and able to work independently.
• Honest, trustworthy, and committed to doing things the right way.
• Looking for a long-term opportunity and willing to grow with the company.

Growth Opportunity

We offer opportunities to learn various programs, systems, and areas of the business. If you’re a quick learner and take initiative, we’ll provide training and increased responsibilities. There’s potential to grow into a valuable, long-term member of our team.

Schedule

Monday–Friday | 40 hours per week
No on-call or emergency response required.

Location

Valley Stream, NY

Job Type

Full-Time

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development