Office Operations Assistant Internal Medicine

Location: Apalachicola, FL | Facility: Ascension Medical Clinic | Specialty: Internal Medicine | Schedule: Day Shift, Full-Time

About the Organization

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care, and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Responsibilities

• Warmly greet and check-in and check-out all patients and visitors, handling necessary documentation and ensuring a positive first impression.
• Expertly manage patient appointments, including scheduling, confirmation, and processing requests for medical record releases.
• Carefully manage and verify patient demographic and medical insurance details, including obtaining all required pre-authorizations and authorizations to ensure continuity of care.
• Accurately enter and review daily charges for patient services and manage co-payments, deposits, and daily report reconciliations to maintain financial integrity.
• Provide essential administrative support to your colleagues, helping to keep our office running smoothly and efficiently so the clinical team can focus on care.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Preferred Qualifications

• At least one year of experience in a Medical Clinic or Medical Group setting.
• One or more years of experience with Medical Insurance, Pre-Authorizations, and Authorizations.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development, and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Family support: parental leave, adoption assistance, and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings, and more.