Medical Office Assistant - Clinic - Internal Medicine

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Make a meaningful impact as a Medical Office Assistant by creating a welcoming, organized experience for every patient. You’ll coordinate appointments, manage patient records, support communication, and help keep daily clinic operations running smoothly. Grow your administrative healthcare expertise while working with a collaborative team dedicated to exceptional patient care.

Department

Internal Medicine

About the Role

In a clinic setting, aids the provider in providing quality patient care specific to the age of the patient population served in the practice. Ensures that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol.

Primary Responsibilities

• Routinely assists provider with patient exams and prepares exam rooms for specific procedures.
• Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items.
• Maintains patient medical record by verifying patient information upon each visit, filing/scanning documents, and providing new patients with required registration forms.
• Notifies patients of normal test results, returns patient phone calls, and schedules testing, procedures, and referral appointments in a timely manner.
• Collects clinical information by interviewing patients, preparing reports for the provider, and documenting information from agencies, referring providers, and hospital departments.
• Supplies correct information to insurance companies, maintains confidentiality of patient information, and releases information only with appropriate consent.
• Performs clinical duties such as obtaining vital signs, collecting and processing specimens, and performing phlebotomy as trained.
• Maintains exam rooms by cleaning, stocking, ordering supplies, and preparing non‑disposable instruments for sterilization.
• Schedules, reschedules, and cancels patient appointments as necessary.
• Answers incoming phone calls promptly, directs calls, takes accurate messages, and delivers them to the appropriate person.
• Assists in the billing process by collecting and posting payments, balancing cash drawer, preparing superbills, updating financial and personal information, and entering insurance and charge information.
• Works in a constant state of alertness and safety; performs other duties as assigned.

Education and Experience

• High School diploma/GED or 10 years of work experience.
• One year of relevant experience.

Physical Requirements

• Constant standing and walking.
• Frequent use of hearing and speech for oral communication and to distinguish body sounds or alarms.
• Frequent lifting/carrying and pushing/pulling objects weighing 0‑25 lb.
• Frequent reaching, gripping, keyboard use, and data entry.
• Frequent near (≤20 in) and far (≈20 ft) vision, including color discrimination.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting, and repetitive foot/leg and hand/arm movements.
• Occasional lifting/carrying and pushing/pulling objects weighing 25‑50 lb, and occasional patient lifting/moving.
• Occasional use of smell to detect odors and occasional driving.

Required Certifications

• Basic Life Support Healthcare Provider (BLS HCP) required within 90 days of employment.
• Other resuscitation certifications may be required depending on department.

Work Schedule

PRN – Monday through Friday. No nights, weekends, or holidays. Day shift (United States of America).