Office Operations Assistant - Full Time Days

About the Role

Works in a customer service capacity providing administrative and clerical support to patients and customers in a behavioral health medical setting.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
• Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification.
• Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews, and submits charges for patient procedures and services daily.
• Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Requirements

• Proficient in medical office administrative tasks, such as patient scheduling, insurance verification, registration, check-in/out procedures, and maintaining medical records.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced healthcare setting and collaborate with other team members.
• Experience with electronic health records (EHR).
• Proficient in Microsoft Office Suite.
• Basic understanding of behavioral health care.

Qualifications

• High school diploma or equivalency.
• 1 year of applicable cumulative job-specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience.

Organization: Henry Ford Health Eastwood Behavioral Health
Department: Eastwood Southfield
Shift: Day Job