Manager of Office Operations- Full Time Days

About the Role

Responsible for managing operations including front desk reception and scheduling, nursing functions, and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration, and Physician Billing Department to ensure efficient office operations.

Responsibilities

• Interview, hire, train, assess competency of employees, plan, assign, and direct work of employees.
• Monitor productivity of employees, appraising performance, rewarding and disciplining employees.
• Address employee complaints and resolve problems.
• Coordinate activities of personnel directly related to patient flow and office management.
• Maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology, and compliance with insurance guidelines through professional development activities.
• Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes.
• Ensure office equipment is maintained in proper operating condition.
• Maintain good guest relations with patients, hospital, and office staff.
• Assist Patient Representative receptionists to ensure accuracy and prompt response to patients; assume responsibility for uncovered positions when needed.
• Market office to public, employers, and civic organizations.
• Monitor collections and operating costs towards projected budget goals.
• Assist Primary Care Services with the development and monitoring of capital and operating budgets.
• Work with physicians to ensure efficient scheduling and work environment.
• Responsible for timekeeping of all office personnel.
• Consult with physicians on hospital charges and ensure in-patient charges are posted accordingly.
• Oversee the ordering of supplies and equipment for the office in a timely manner and maintain an ongoing inventory.
• Coordinate the handling of patient complaints and resolving problems.
• Ensure completed and accurate charging for all patient services rendered, monitor and adjust interdepartmental charges, and correct negative expense variances.
• Other duties as assigned.

Requirements

• Bachelor’s degree required OR 8 years of related experience.
• 2 years of healthcare management experience required.
• 1 year supervisory and billing experience preferred.

Skills

• Proficiency in reading, writing, and speaking the English language.
• Thorough knowledge of computer functions and medical terminology.
• Ability to read and interpret physicians’ documentation.
• Knowledge of CPT-4 and ICD-9 coding.
• Demonstrated leadership qualities and organizational skills.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to work independently.
• Good organizational and communication skills.

Physical Requirements

• Long periods of sitting.
• Occasionally required to stand, reach with arms, stoop, kneel, or crouch.
• Occasionally lift and/or move up to 25 pounds.
• Ability to work under physical and mental stress.
• Motor coordination and finger dexterity.