Office Manager - Full-Time

About the Role

This position is responsible for building and maintaining a successful practice by managing team performance, communication, and goals. The Office Manager provides support, guidance, and accountability to enhance team productivity and may float between offices to offer coverage or manage understaffed locations.

Responsibilities

• Hire, train, and manage office staff performance.
• Expertise in insurance claims, cash management, office software, and patient billing.
• Explain treatment plans and payment options to patients.
• Oversee accounts receivable, daily deposits, petty cash, and office security.
• Provide coverage across offices as needed, including training on patient financing and customer service.
• Meet monthly performance goals and ensure effective communication within the team.
• Address patient concerns professionally and ensure paperwork accuracy.
• Manage payroll, supplies, inventory, and staff/patient retention.
• Ensure safety protocols, OSHA compliance, and office upkeep.
• Act as liaison between corporate and staff, and handle additional duties as assigned.

Requirements

• Associate's Degree or equivalent, with three years of experience.
• Knowledge of healthcare operations, dental terminology, and insurance processes.
• Effective communication, leadership, and time management skills.
• Prior management experience preferred.
• Proficient in Microsoft Office and dental office software (e.g., EagleSoft).