Office Operations and Bookkeeping

About the role

The role is an integral part of the Victor Office Operations team at an established 42-year-old IT/Telecommunications Integrator in the Upstate New York Area. Key responsibilities include:

Responsibilities

• Accurate management of billing and service order tracking systems
• Support for data entry and multiple users
• Oversee and support purchasing functions
• Job cost accounting/reporting
• Customer issue resolution using computer data, personnel, and resources
• Research and resolve billing issues
• Document and alert supervisor of trends in customer calls and service issues
• Recommend process improvements
• Support marketing and sales staff
• Manage customer service systems through telephone interaction and CRM management and updating
• Contribute to team goals through other unspecified duties

Requirements

Qualifications include:

• Highly motivated and eager to learn
• Proven ability to apply company processes for successful customer service and business management
• Experience in data communications, data center operations, and security

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A