Office Manager / Rockville PC

Location: 520 Hartford Turnpike (10623)
Schedule: Monday – Friday

About the role

This role is responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. You will provide day-to-day operational, technical, and problem-solving leadership on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.

You will supervise administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance. You will model efficient unit operation by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.

Responsibilities

• Develop and maintain office and departmental budgets and KPIs (Key Performance Indicators).
• Effectively use resources to achieve work group goals and objectives within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs.
• Implement and monitor departmental goals and objectives for the work group.
• Analyze needs and develop recommendations to align with the strategic direction of the organization.
• Ensure all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
• Hold staff accountable for customer service standards; intercede and take appropriate action when incidents occur.
• Implement individual performance expectations and complete all aspects of employee performance appraisals and reviews.
• Interview candidates and make hiring decisions. Orient new hires and provide ongoing training and education to staff, utilizing in-house documented office and clinical policies and procedures.
• Handle employee performance and disciplinary issues, participate in counseling sessions/disciplinary actions, and involve the Practice Director as necessary.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age-specific patient needs (e.g., Pediatrics, Adolescents, and Geriatrics) preferred.

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance. With locations around the state, we provide exciting opportunities for career development and growth.