Office Manager - Lafayette Road

About the Role

We’re looking for an Office Manager Lead who thrives on excellence, accountability, and creating a high-performing workplace. At Dr. Tavel, a trusted name in eye care for over 80 years with 25+ locations across Indiana, you’ll lead your office as if it’s your own—driving results, fostering a positive culture, and ensuring an exceptional patient experience.

Responsibilities

• Oversee all aspects of daily operations, including hiring, training, scheduling, coaching, and performance reviews.
• Drive results through excellent service, team accountability, and a deep understanding of office metrics and performance dashboards.
• Collaborate with doctors to ensure patients receive the best care and the right products.
• Manage inventory, resolve issues quickly, and maintain brand standards.
• Contribute to a positive, professional office culture that brings out the best in your team.

Requirements

• Proven leadership experience in a fast-paced retail or healthcare environment.
• Optical experience, including troubleshooting glasses and guiding customers through lens options.
• Strong communication skills, with the ability to set clear expectations and follow through.
• Thrives on structure, detail, and continuous improvement.
• High standards, integrity, and a commitment to team performance.
• Availability to work during office hours, including some Saturdays.
• Flexibility to travel to support other office locations when needed.

This Role Is NOT For You If

• You prefer to “wait and see” instead of taking initiative.
• You avoid tough conversations or dislike holding others accountable.
• You want a job with minimal expectations or no drive for excellence.
• You are uncomfortable learning and evolving in a fast-paced environment.
• You do not respond well to constructive feedback.

You Will LOVE This Role If

• You take pride in leading a team that performs with excellence and purpose.
• You believe in coaching and developing people.
• You are passionate about delivering an exceptional patient experience.
• You want to grow your career with a company that rewards results and initiative.

Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Prescription Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance