Office Manager

Why This Role Matters

At Rebis, the Office Manager is not just an administrative supervisor. This person is a key operational leader who helps protect patient access, provider productivity, schedule completion, and the overall patient experience.

What You’ll Own

• Lead daily front-office and administrative operations.
  • Supervise front desk, check-in, check-out, and assigned support staff.
  • Ensure patients are greeted, served, scheduled, and supported professionally.
  • Monitor appointment schedules and help maintain a schedule completion rate above 90%.
  • Track no-shows, cancellations, open appointment slots, and provider schedule utilization.
  • Partner with the Access Center to improve appointment access and fill schedule gaps.
  • Monitor time to first available appointment by department and service line.
  • Ensure patient registration, insurance, referral, and appointment information is accurate.
  • Resolve patient concerns quickly and professionally.
  • Lead daily huddles and keep the office team aligned.
  • Train, coach, and hold staff accountable.
  • Support front-end collections and reduce administrative errors.
  • Cookordinate with clinicians, billing, access, and leadership.
  • Help ensure patients move into recommended Diagnostics and treatment pathways.
• Track and report weekly KPIs to leadership.

Our Operational Model

Rebis operates on a patient-centric, metric-driven operational model. The core philosophy of this role is the OHIO principle: Only Handle It Once. You are expected to implement systems that ensure efficiency and prevent issues from escalating or repeating.

Performance Expectations

• This is a performance-driven operational role. At Rebis, our Office Managers are measured on patient access, team accountability, and schedule outcomes—not just administrative activity.

Key Success Measures

• Schedule completion rate above 90%.
• Improved time to first available appointment.
• Reduced no-shows and same-day cancellations.
• Strong provider schedule utilization.
• High patient satisfaction.
• Accurate registration and intake.
• Strong first-pass resolution.
• Reliable staff performance.
• Consistent daily office readiness.
• Improved follow-through into Diagnostics and treatment pathways.

Who Thrives In This Role

• A strong communicator.
• Comfortable leading a team.
• Organized and detail-oriented.
• Calm under pressure.
• Comfortable holding people accountable.
• Patient-focused.
• Metrics-driven.
• Proactive about solving problems.
• Experienced in healthcare office operations.
• Able to manage both people and processes.

Required Experience

• 3+ years of experience in a healthcare, medical office, dental office, specialty clinic, or similar patient-facing environment.
• 1+ year of supervisory, team lead, or management experience.
• Experience with scheduling, patient registration, front-desk workflows, and administrative operations.
• Strong computer and communication skills.
• Previous Office Manager experience.

Bonus Experience

• Managing KPIs or weekly performance dashboards.
• Experience with EMR, EHR, or practice management systems.
• Experience with insurance verification, referrals, authorizations, or front-end collections.
• Experience working with centralized scheduling or an access center.
• Experience in a growing healthcare organization.