Office Manager I

About the role

Responsible for managing the day-to-day operations of assigned practice location(s). Provides administrative leadership to the practice. Ensures quality services are provided according to established policies and procedures. Works in collaboration with practice physician(s) to manage office templates and patient schedules. Oversees management of direct reports to include hiring, training, development, support, performance management, and termination of staff with oversight from human resources. Oversees day-to-day administrative operations of the clinic, manages supply inventory, coordinates purchasing, oversees relationships with third party retail and equipment vendors, schedules maintenance, ensures efficient patient check-in/check-out processes, addresses patient concerns, monitors wait times, communication practices, and service workflows, collaborates with doctors on development and creation of their schedule templates, communicates changes to the clinical and contact center teams as needed, owns and contributes to daily and weekly staff huddles, creates agenda and program for regularly scheduled staff meetings, oversees patient engagement software, net promoter score, appointment confirmation, appointment requests, and daily syncing, monitors and audits rescheduling queue and electronic requests for appointments and/or cancellations, contributes to annual capital equipment budget process and oversees equipment demo and purchase for the assigned practice location(s).

Responsibilities

• Manage the day-to-day administrative operations of the clinic
• Oversee management of direct reports to include hiring, training, development, support, performance management, and termination of staff with oversight from human resources
• Maintain office workflows, scheduling systems, and operational procedures
• Monitor supply inventory and coordinate purchasing; approve supply orders from staff for assigned location(s)
• Manage relationships with third party retail and equipment vendors; schedule maintenance to ensure equipment remains in working order
• Ensure efficient patient check-in/check-out processes
• Address patient concerns, feedback, and escalated service issues
• Monitor wait times, communication practices, and service workflows
• Collaborate with doctors on development and creation of their schedule templates
• Communicate changes to the clinical and contact center teams as needed
• Own and contribute to daily and weekly staff huddles; create agenda and program for regularly scheduled staff meetings
• Oversee patient engagement software, net promoter score, appointment confirmation, appointment requests, and daily syncing
• Monitor and audit rescheduling queue and electronic requests for appointments and/or cancellations
• Contribute to annual capital equipment budget process and oversee equipment demo and purchase for the assigned practice location(s)

Requirements

High school Diploma, secondary education preferred. Minimum of 2 years of people leadership in a healthcare facility. Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibilities.

Qualifications

Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibilities.

Skills

• Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint

Benefits

We offer a competitive benefits package to our employees including Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO Package, Employee Discounts and Perks, Employee Assistance Program, Group Life/AD&D, Short Term Disability Insurance, Long Term Disability Insurance, EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to accommodate the needs of the practice and patients.