Office Manager (Hybrid, Chicago, IL)

About

Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors, and consumers. With approximately $9.9 billion in assets and over 40 branch locations in the Chicago and Milwaukee metropolitan areas, Byline Bank offers a wide range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. As a member of FDIC and an Equal Housing Lender, Byline Bank is committed to fostering an award-winning workplace culture.

Objective

The Office Manager is responsible for handling basic building maintenance questions, simple furniture repairs, ordering office and kitchen supplies, and assisting with the solution of any office-related tasks.

Duties And Responsibilities

• Manage and resolve all Facilities work tickets (FreshService), and act as silo Administrator for Facilities work ticket portal as well as run regular analytics and performance reports.
• Manage freight elevator access and deliveries.
• Register visitors with building management security and utilize the building management specific software.
• Provide credentials and training to business units on using building management portal that registers guests and schedules/reserves building conference spaces.
• Collaborate with Executive Support Staff for special meetings, events, and board meetings.
• Aid business units with meeting scheduling and requests via credentials on the Robin app.
• Manage all associated expenses for the office, such as, office supplies, deliveries, UPS, and Courier.
• Sort and distribute incoming mail at Byline HQ mailroom.
• Coordinate receipt of packages, inform receivers and distribute accordingly.
• Manage office postage machine usage and third-party maintenance of machine as required and provide credentials and training for UPS portal to business units.
• Aid in drafting correspondence as requested by the Facilities Team.
• Aid in drafting of reports, letters, organization charts, PowerPoint presentations, etc., as required.
• Manage the day-to-day services of Byline’s Headquarters Chicago Office which includes copiers, kitchens, building, office ID’s, and office supplies.
• Coordinate with our Corporate Security Officer to ensure the following for the supported office; access cards for new staff, seating charts, and monthly reporting.
• Coordinate with Corporate Security Officer and building management to ensure fire emergency plans are up to date, employees informed, and instructions /training provided to office business unit safety teams.
• Coordinate with the building management and third-party vendors to schedule service, maintenance, and inspection calls.
• Coordinate with Facilities Team to provide document control for all Facilities third-party vendors.
• Aid in any areas and duties as directed by the Facilities Team or Senior Management.
• Manage, update, and monitor department webpage – including job aid creation, updates, and process documents.

Qualifications

• High School Diploma or equivalent.
• 5+ years of office manager, receptionist, or office administration experience for large companies.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions.
• Professional demeanor and ability to remain calm under pressure.
• Personal integrity, with the demonstrated ability to handle sensitive and confidential information.
• Ability to work independently.
• Attention to detail, and excellent organizational and communication skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• Strong sense of urgency, adaptability, flexibility, optimism, and resourcefulness.
• Prior experience with software applications and procedures including computers, video conference systems, Office 365, Microsoft Office etc.
• Good working knowledge of office equipment and procedures including computers, printers, postage machines, kitchen coffee makers, refrigerators, microwaves etc.
• Excellent interpersonal, written, and verbal communication skills.

Physical Demands/Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Position Details

This role is hybrid, requiring 2-3 days in office with the remainder remote. Timing of in-office days is dependent upon time of year, Board meetings, Corporate functions, and miscellaneous occasions. Pay is based on several factors including but not limited to education, work experience, certifications, etc. The hourly rate for this position is $25.00 to $30.76. Additional benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Additional Information

Byline Bank is an Equal Opportunity Employer / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of its employees are welcomed, respected, and valued. The company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where they operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in their recruiting process. If you need any assistance or accommodations due to a disability, please contact them directly at 773-475-2900, Option #2. If applying within the US, this role is not eligible for visa sponsorship now or in the future. Note to recruitment agencies and third-party recruiters: Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.