Office Manager, Housing Operations

About the role

Housing Operations, a division of Auxiliary & Business Services, is seeking an Office Manager to support the vision and mission of the housing operations by serving as the first point of contact, in person, via phone, and email, for students, guests, and families. The position involves managing the area office and supporting operational staff; at least 5 staff and 50 technical service employees in a variety of housing options for over 4,000 students.

Responsibilities

• Process daily payroll, reconciling and authorizing bi-weekly payroll, ensuring accuracy, and submitting to supervisor.
• Aid employees with various questions regarding benefits, payroll, and time off.
• Maintain employee and office files, creating reports and forms.
• Attend meetings, take minutes, and participate in committees.
• Support Associate Director and management teams with projects, copying, spreadsheets, signage, and other requests.
• Schedule and maintain a calendar of appointments, meetings, coordinate travel arrangements, make reservations, and process reimbursements.
• Monitor budgets, maintain inventory, purchase supplies, process purchase orders, and reconcile credit card purchases.
• Call-in, report, and enter work requests for maintenance issues to OPP, access control, pest control, laundry equipment.
• Maintain key inventory and conduct regular key audits.
• Manage door access scheduling and maintenance using an electronic card access system.
• Answer phones and resolve or refer student and parent questions and issues.
• Communicate with other departments, students, and parents either in-person or through email and telephone.
• Absorb and assist students, parents, vendors, and maintenance personnel who come into the office.
• Communicate and coordinate activities and information with area Residence Life, Commons Desk, and Food Services staff.
• Hire, train, and supervise student and temporary office workers.

Requirements

The successful candidate must have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a genuine appreciation working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.

Qualifications

• General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted.
• Required Certifications: None.

Skills

Excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a genuine appreciation working with diverse audiences in a team environment. Excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.

Benefits

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation, and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

Pay

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Schedule

This position is an on-campus, non-telecommuting/remote position.