Office Manager – Home Care & DDD Services

Job Summary

The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.

Key Responsibilities

• Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.
• Oversee client intake process, including collecting required documentation and maintaining accurate records.
• Supervise office staff, providing guidance, training, and support as needed.
• Ensure compliance with state and agency policies (including DDD and Medicaid regulations).
• Maintain employee files, background checks, training documentation, and certifications.
• Cookordinator caregiver/client scheduling and match appropriate staff to clients based on needs and availability.
• Manage timesheets, attendance, and assist with payroll processing.
• Order and manage office supplies and medical equipment inventory.
• Serve as liaison between clients, families, staff, and healthcare professionals.
• Prepare reports, maintain filing systems, and support audits and inspections.
• Support hiring, onboarding, and training processes for new employees.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor's degree preferred.
• Minimum of 2 years of administrative or office management experience, preferably in a healthcare or home care setting.
• Knowledge of DDD, Medicaid, or healthcare regulations is highly desirable.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and scheduling software.
• Able to maintain confidentiality and manage sensitive information professionally.
• Detail-oriented with strong problem-solving abilities.

Schedule

Monday to Friday (Full-Time) Occasional weekends or after-hours support as needed

Compensation

Competitive salary based on experience 401k

The Mission

The Mission of Assurance Care & Support Services Inc is to enable patients under our care to live independently and retain a sense of freedom of choice as they age. Our specialists work closely with the patient, their physician, and their family to improve care coordination and communication using a team-based approach. As a fully insured and licensed medical home health care agency, we offer a wide range of home health care services to families in Middlesex, Atlantic, Gloucester, Warren, Camden, Monmouth, Passaic, Morris, Hudson, Bergen, Burlington, Somerset, Sussex, Ocean, Mercer, Cape May, Cumberland, Union, Essex, Hunterdon, Salem Counties. Our in-home health care service can provide everything from companion care to assistance with daily living activities. At Assurance Care & Support Services Inc we take a proactive approach to client care, closely monitoring each client to ensure that we catch and care for any emerging issues before they become emergencies.