Office Manager - Dr. Han Jo Kim

About the role

How you move is why we’re here. Now more than ever, our guiding principles help us search for exceptional talent—candidates who align with our unique workplace culture and seek to maximize opportunities for growth and success. As a top-ranked hospital for orthopedics and rheumatology by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence, HSS offers an innovative, supportive, and inclusive environment for professionals at any career stage.

Responsibilities

• Interact with patients and their families in person, on the phone, and via email in a professional, personable, and empathetic manner
• Answer phone calls and make calls to patients, physicians, and other staff
• Manage patient check-out after appointments and schedule return visits
• Schedule surgical cases and new clinic appointments
• Manage physicians’ professional calendars
• Act as a liaison between the office and other hospital staff
• Oversee front-end payment collection and insurance authorizations
• Train, oversee, and develop junior staff within the physician office (as applicable)
• Proactively identify ways to enhance physician office operations

Requirements

• Associate’s degree required; Bachelor’s degree highly desirable (5-7 years of physician office experience may be considered in lieu of education)
• Attention to detail and ability to relay messages and information accurately
• Ability to derive practical solutions independently in a fast-paced environment while escalating patient care issues appropriately
• Follow through with tasks to completion, going above and beyond for key tasks or critical patient needs
• Adherence to patient privacy, HIPAA protection of data, and other HSS policies
• Strong computer and internet skills, including proficiency with Microsoft Excel, PowerPoint, and Word
• Ability to learn new software tools and systems as required
• Ability to effectively and accurately follow directions and/or instructions
• Superior written and oral communication skills
• Exceptional customer service skills
• Self-motivated, detail-oriented, and pragmatic; energized by working in a fast-paced, evolving environment
• Strong organizational and problem-solving skills; ability to multi-task is essential

Qualifications

• EPIC EMR experience (desired)
• Familiarity with medical terminology and medical billing/insurance is helpful; ability to learn and apply new information quickly is key

Pay

The base pay scale for this position is $35.16 - $53.71. The salary of the finalist will be determined based on factors including scope of role, level of experience, education, accomplishments, internal equity, budget, and Fair Market Value evaluation. This position is also eligible for additional benefits consistent with the role.

Schedule

Regular full-time position.