Office Manager- Doylestown, PA
About the role
The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly, all while maintaining high levels of customer satisfaction. In addition, the Office Manager coordinates department-level purchasing, policies and procedures to ensure compliance with company standards, manages clinic operations in support of the Clinical Director, provides support for daily clinic operations, and participates in requested performance management discussions with support from the Clinical Director and/or Lead BCBA. HHF is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential.
Responsibilities
- Supervise daily operations and coordinate staff schedules to ensure full coverage.
- Oversee in-clinic orientation and track progress.
- Provide support for new team members.
- Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
- Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
- Collaborate with the centralized scheduling department to optimize client and staff schedules.
- Monitor and adjust daily schedules and resource allocations as needed.
- Organize, schedule, and facilitate monthly team meetings.
- Coordinate with the Clinic Director on workflow changes, schedule