Office Manager / Center Manager

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve Key Performance Indicators (KPIs), including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with leadership and communicate performance data and improvement plans.
• Jump in as needed to support on the floor, especially during peak hours.

Requirements

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period.
• Proficient in scheduling and payroll systems; EMR experience required.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Qualifications

• High school diploma or equivalent.
• Active BLS certification required or must be obtained within defined onboarding period.

Skills

• Strong leadership and management skills.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of healthcare regulations and compliance.
• Experience with scheduling and payroll systems.
• Basic understanding of EMR systems.

Pay

$25.00 - $35.00 per hour

Schedule

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.